Mailbox Quotas

According to your hosting subscription plan you will be allocated a maximum mailbox size.

If your mailbox is not properly managed, it can fill up until it exceeds your quota. When that happens, you will not be able to receive any new emails and senders may receive notifications that your mailbox is full.

When your mailbox is full, you can do one of the following:

  1. If you are using POP email, then you can check & adjust your email application POP settings to ensure they delete emails from the email server after they are downloaded to your email application. All email applications have a setting to do this; if you cannot see a setting you might be using IMAP instead of POP.
  2. If you are using IMAP email, then you can delete emails from the folders in your email application, which will also delete them from the email server. Before deleting those emails, you can choose to copy them to an email folder that is stored only on your computer. That means you can still have your older emails on your computer and still use IMAP for newer emails.
  3. For both POP and IMAP, you can use webmail to delete emails. To use webmail your need a domain name starting with webmail. If your email address is sales@example.co.nz then you can have a domain name called webmail.example.co.nz pointing to the email server. When you visit http://webmail.example.co.nz (using your domain name) in a web browser, you will then see the webmail service.

Please contact us if you would like assistance with any of the above.

We have daily automated mailbox quota checking which will start sending warning emails when your mailbox gets to 90% full. Those warnings will be sent every day and will only stop if you go below 90% or if your mailbox does actually 100% fill.

Arrow Technology admin will get a report when a mailbox fills, so in that situation we would be likely to contact you to offer assistance.

Because the checking runs every 24 hours, if you receive a lot of very large emails it is possible that you mailbox could subsequently fill without warning, although that would be very unlikely to happen.

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