Email Settings for POP/SMTP/IMAP Print

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Arrow Technology email servers support all of the commonly used POP, SMTP and IMAP configurations for security (SSL/TLS) and ports.

If using SSL or TLS security, you can either:

  1. Use your own domain name for connecting. You will get a security certificate warning but your connection will be encrypted.
  2. Use the Arrow Technology server domain name for connecting. Our servers normally have a name of where the X represents a number. All of our email servers have SSL security certificates, so you should not get a warning.

The only disadvantage on using our vpsX domain names is that if your email service ever moves to another of our servers for any reason, you will have to update your email applications with the new server name.

For all accounts

  • Username: Your full email address.
  • Password: As advised, or can be changed in your hosting control panel. Only complex passwords are allowed.
  • POP/SMTP/IMAP Server:

Some email applications require the password to be separately entered for each of POP, SMTP and IMAP, others allow the password to be shared. If you find POP works but SMTP does not, then ensure you have configured SMTP to use a username & password, because it will not work without one.

Secure POP/SMTP Accounts (recommended)

POP: SSL with port 995

SMTP: STARTTLS or TLS with port 587

For the POP settings remember to review/adjust the advanced setting on how long to leave the incoming email on the email server for, before it is automatically deleted.

Secure IMAP/SMTP Accounts

IMAP: TLS with port 143, or SSL with port 993

SMTP: STARTTLS or TLS with port 587

Other Email Settings

You can also use a variety of other settings which will work, but some settings may not provide security features. If your email application shows TLS or SSL against all connection methods (POP/IMAP/SMTP) then you are probably all good.

Frequently Asked Questions for Email

Email services use communication protocols:

  • POP: Post Office Protocol (recommended)

    Provides the ability to transfer incoming email from the server into your email application inbox. Normally your email application would subsequently delete this transferred email from the server, although maybe not immediately.

  • IMAP: Internet Message Access Protocol

    This allows email to be stored on the server and for an email application to access it, including keeping a full or partial copy of the emails within the email application. Email changes are synchronised: changing emails within the email application will reproduce those changes on the server, changing emails on the server will reproduce those changes in the email application.

    Note: When using IMAP, most email applications will not synchronise the outbox or sent items folders. Those folders are local/private to the email application.

  • SMTP: Simple Mail Transfer Protocol
    This allows you to send outgoing email. Normally both POP and IMAP will also use SMTP.

Whilst Arrow Technology allows all of these protocols, we do not provide large server mailboxes for use with IMAP. If you require a large server mailbox then we recommend using an email service such as Gmail or Office 365.

Arrow Technology supports all of the standard combinations of email settings. These are the settings that we recommend:

ServerThe server name will be similar to where X is a number. Using this server name means that SSL security certificates can be verified and will encrypt your email during transfer.
UsernameYour email address.
PasswordYour assigned password.
POPPort 995 with SSL
Ensure POP authentication is used.
SMTPPort 587 with STARTTLS or TLS
Ensure SMTP authentication is enabled. Some email applications allow you to tick a box to use the same authentication settings as incoming/POP.

All email applications will provide a setting to automatically deleted downloaded emails from the server. Your main email application should have that setting enabled and deleting after 7 days is often a good option. Unfortunately some email applications such as newer Microsoft Outlook will hide this setting, but the setting is still there. Please submit a support ticket if you need assistance.

If you use multiple email applications, only the main application should automatically delete emails, which then allows the other email applications to also get a copy of those emails before they are automatically deleted.

Please ensure your email application only does an automatic POP check every 5 or more minutes. Many email applications default to something like every 30 minutes.

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